Shipping policy

Rilvani Shipping Policy

Processing Time:

• All orders a processed and shipped as soon as they are received.

Shipping Time:

• After processing, shipping times vary depending on the destination. Customers can expect to receive their orders within 5-8 business days from the date the order is shipped.
  
• During big sales (holiday sales and flash sales) customers may experience a delay in shipments as order volumes may exceed our capacity. Allow up to 15 business day for orders to be delivered 

Shipping Rates:

• Shipping rates are calculated based on the destination and the weight of the package. Exact shipping costs will be displayed at checkout.

Shipping Methods:

• We offer Express shipping for all orders. Standard shipping options are currently unavailable due to the handcrafted nature of our products.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

International Shipping:

• We ship to various international destinations. Please note that international orders may be subject to additional customs fees and import duties. These charges are the responsibility of the customer and are not included in our shipping rates.

Delivery Issues:

• If you experience any issues with the delivery of your order, please contact our customer service team at hellorilvani@gmail.com. We will work diligently to resolve any problems and ensure your satisfaction.

Return and Exchange Policy:

• For information on returns and exchanges, please refer to our Return Policy.

Thank you for choosing Rilvani.